We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@shiny-wipes.com. Please note that returns will need to be sent to the following address:
Tim Alleraun C/O Shiny-Wipes
Forchheimer Str. 81
90425 Nürnberg
Germany
If your return is accepted, we’ll send you instructions on how and where to send your package. Freight must be paid by the customer unless otherwise required by applicable law. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@shiny-wipes.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Commercial and Resale Purchases
Our 30-day return policy is intended for customers purchasing products for personal or household use. Purchases made for the purpose of commercial resale or redistribution are not eligible for return or refund under our voluntary 30-day return policy.
This includes purchases made with the intention of separating, repackaging, relabeling, or reselling products from multi-packs as individual units, including resale through third-party marketplaces such as Amazon, eBay, Walmart Marketplace, or similar platforms.
We reserve the right to identify an order as a commercial or resale purchase based on reasonable indicators of resale activity, including unusually large quantities, repeated orders within a short period, multiple orders associated with the same or substantially similar customer or shipping information, or other purchasing patterns reasonably indicating commercial resale activity.
Using multiple orders, customer accounts, email addresses, aliases, or variations of customer information does not make an otherwise commercial or resale purchase eligible for our voluntary return policy.
This exclusion does not affect any rights that cannot be excluded under applicable law, including applicable rights relating to products that are defective, damaged, or incorrectly supplied.
Free Towel Replacements for Life Warranty
Our optional "Free Towels Replacement for Life" warranty is a store-backed replacement service and not an insurance policy.
It applies only to orders where the warranty was purchased at checkout and provides up to two towel replacements (maximum one per year).
Customers are responsible for shipping costs on replacement items.
Full details are available on our Free Towel Replacements for Life product page.
Package Insurance
If Package Protection was purchased at checkout, lost or damaged shipments are eligible for one free replacement.
Claims must be submitted within 14 days of the delivery date to contact@shiny-wipes.com.
Full details are available on our Package Insurance product page.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, subject to applicable law.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@shiny-wipes.com.
