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Frequently Asked Questions

Need more help? We got you covered!

Yes. All orders will include a tracking number. It will automatically be sent to your email. You can track your order directly on this page.If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 1-2 business days to update depending on the shipping carrier. This is usually due to our high volume of orders.

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
If there is a problem with your tracking number or package delivery, please contact the courier directly. Please allow 1 - 2 days for the tracking information to show up. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time at contact@shiny-wipes.com

Unfortunately, we are not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address.

Orders typically ship within 1-2 business days. Delivery times vary depending on your location but usually take 5-8 business days for standard shipping.